Return & Refund Policy
Website: www.medstoreusa.com
Contact: support@medistoreusa.com
Phone: +1 (315) 226-7098
Address: 30 N Gould ST STE R, Sheridan, WY 82801
At MedStoreUSA, customer satisfaction is important to us. Due to the sensitive nature of prescription and over-the-counter medications, we follow a strict no-return policy to ensure the safety, integrity, and quality of our products.
📦 No Returns After Delivery
For the safety of our customers and in compliance with health regulations, we do not accept returns or exchanges once a product has been shipped and delivered, even if the product is unopened.
❌ Exceptions – Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
To qualify for review:
Send a clear photo of the damaged or incorrect product
Include your order number and a brief description of the issue
Email us at: support@medistoreusa.com
Our support team will assess your request and respond within 1–2 business days.
💸 Refunds (If Approved)
If your claim is approved due to product damage or wrong item received, we will:
Offer a replacement free of charge
ORIssue a full or partial refund to your original payment method
Note: Refunds may take 5–7 business days to appear on your bank or card statement.
🔁 Order Cancellations
You may request a cancellation within 2 hours of placing your order by contacting us at support@medistoreusa.com.
Once your order is processed or shipped, it cannot be canceled.
🚚 Undeliverable Packages
If a package is returned to us due to:
An incorrect shipping address provided by the customer
Failure to collect the package from the carrier
We will not offer a refund or resend the order. Please double-check your shipping details before placing an order.
🔒 Health & Safety Compliance
In compliance with FDA regulations and pharmaceutical safety guidelines, we cannot restock or resell returned medications—even if the packaging appears unopened. This policy is in place to protect all customers.
📨 Contact Us
For any questions or concerns regarding this policy, please contact:
MedStoreUSA
📍 30 N Gould ST STE R, Sheridan, WY 82801
📧 support@medistoreusa.com
📞 +1 (315) 226-7098