Refund Policy - MediStore

Refund & Return Policy

At MediStore, customer safety and satisfaction are our top priorities. Due to the nature of pharmaceutical and healthcare products, we have strict return and refund guidelines.

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or refunded:

Prescription medications

Opened or used products

Perishable or temperature-sensitive items

Personal care and hygiene products

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. To process your request, please provide:

Order ID

Clear photos of the product

Description of the issue

After verification, we will offer a replacement or full refund.

Return Eligibility

Returns are accepted only if:

The product is unused and in original packaging

The request is made within 7 days of delivery

The item is not listed under non-returnable products

Refund Process

Approved refunds will be processed within 5–10 business days

Refund will be credited to the original payment method

Shipping charges are non-refundable unless the error is from our side

Order Cancellation

Orders can be canceled within 24 hours of placing the order

Once shipped, orders cannot be canceled

Important Notice

MediStore complies with U.S. healthcare and pharmacy regulations. Certain products are non-returnable to ensure customer safety and regulatory compliance.

Contact Us

If you have any questions regarding refund policy, please contact our support team.
Email: support@medistoreusa.com